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Terms of Service

Last updated: April 25, 2026

These Terms of Service (“Terms”) govern your use of Vblast (“Vblast,” “we,” “us,” or “the Service”). By creating an account or using the Service, you agree to these Terms.

1. The Service

Vblast provides a web application that lets businesses (“Customers”) create QR Call codes that, when scanned, dial a Vblast-provisioned toll-free number, play a Customer-supplied audio or text-to-speech message, and (when the caller presses 1) send a Customer-supplied SMS reply.

2. Eligibility & account

You must be at least 18 years old and legally able to enter into contracts. You are responsible for maintaining the security of your account credentials. You are responsible for all activity under your account. Notify us immediately at support@vblast.net if you suspect unauthorized use.

3. Pricing & billing

  • The Basic Call Package is $49/month per active campaign, billed monthly via Stripe.
  • Each campaign includes 1,000 voice minutes per billing cycle. Unused minutes do not roll over.
  • Voice minutes beyond the included allowance are billed at $0.29/minute.
  • SMS is included within fair-use platform rate limits. We absorb the per-message carrier cost.
  • Subscriptions automatically renew unless cancelled. Cancel anytime from the dashboard.
  • Cancellation takes effect at the end of the current billing cycle. Stripe does not refund partial months.
  • We may change pricing with 30 days’ notice via email; existing subscriptions are honored at the original rate through their next renewal.

4. Customer content

You retain ownership of all audio files, logo images, SMS message text, and other content you upload (“Customer Content”). You grant Vblast a worldwide, non-exclusive license to store, transmit, and display Customer Content solely as necessary to operate the Service for you.

5. Acceptable use

You agree NOT to use Vblast for any of the following:

  • Sending unsolicited commercial messages or making unsolicited commercial calls (the press-1 opt-in is required for every SMS — bypassing it is a violation of these Terms and federal law)
  • Content that is unlawful, threatening, defamatory, obscene, harassing, or invasive of privacy
  • Impersonating another person or business, or misrepresenting your affiliation
  • Content related to scams, fraud, illegal goods or services, prohibited industries (gambling without proper licensing, controlled substances, illegal financial products, etc.)
  • Phishing, distribution of malware, or any attempt to compromise others’ data or systems
  • Content involving minors in any inappropriate context
  • Content sent to phone numbers obtained without proper consent
  • Reverse-engineering, scraping, or automating the Service in ways not provided by the public API
  • Using the Service in violation of any applicable law (TCPA, CAN-SPAM, CCPA, GDPR, state UDAP statutes, FCC rules, etc.)

We reserve the right to suspend or terminate any account at our sole discretion if we believe these rules have been violated. Patterns that suggest abuse — high STOP rates, content moderation flags, carrier reports — may result in immediate suspension pending review.

6. Customer compliance responsibility

Vblast provides the press-1 consent capture, STOP/HELP enforcement, mandatory unsubscribe footer, and durable opt-in audit trail. You are responsible for everything else regarding your Customer Content and your use of the Service:

  • Ensuring your audio message accurately describes what the recipient will receive via SMS
  • Honoring opt-out requests received through any channel (not just SMS STOP)
  • Complying with any sector-specific rules (health, financial services, political fundraising, etc.)
  • Not making prohibited claims or omitting required disclosures in your audio or SMS content
  • Maintaining your own records as required by law in your jurisdiction

See our Compliance page for details on how the Service supports your compliance posture.

7. Phone numbers

Phone numbers used in your campaigns are owned by Vblast and assigned to you for the duration of your active subscription. On cancellation, the number returns to our pool and may be reassigned. The QR Call code itself remains tied to your campaign — if you reactivate, a new number can be bound to the same QR Call code.

8. Service availability

We provide the Service on an “as-is” and “as-available” basis. We aim for high reliability but do not guarantee 100% uptime. Outages caused by Twilio, Stripe, Supabase, Vercel, or other upstream providers are outside our control. We provide no service-level guarantee unless separately agreed in writing.

9. Intellectual property

Vblast and the Vblast platform (including code, design, and trademarks) are owned by V-BLAST and its licensors. You may not copy, modify, distribute, or create derivative works of the Service except as permitted by these Terms or the platform’s public APIs.

10. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VBLAST’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

12. Indemnification

You agree to indemnify and hold Vblast, its affiliates, and their officers, directors, and employees harmless from any third-party claim arising out of (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your violation of any third party’s rights, including without limitation TCPA claims arising from messages sent through your account.

13. Termination

Either party may terminate the agreement at any time. You can cancel from the dashboard at any time; we may terminate immediately for material breach (including violations of Section 5). On termination the Service becomes inaccessible to you, but your existing data is retained per the Privacy Policy.

14. Modifications

We may modify these Terms. Material changes will be communicated by email and take effect 30 days after notice. Continued use after the effective date constitutes acceptance.

15. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Delaware. You and Vblast each waive the right to a jury trial. Class actions are waived; any claim must be brought individually.

16. Contact

Questions about these Terms: support@vblast.net

These Terms are a real binding agreement, written in plain English where possible. They are not a substitute for legal advice. If you’re using Vblast in a regulated industry, talk to your lawyer.